Good data is the cornerstone of an effective contact center. With the right analytics and reporting, managers can improve processes, identify problem areas, and deliver a better experience to the customer and their agents as well. But having in-depth analytics is only part of the battle.
With Netdial CC Charts, contact center admins can create their own custom visual dashboards jam-packed with valuable data pulled from Contact Center.
Supervisors can stay up to speed about the performance of their teams in real time and without the hassle of parsing through complex or clunky spreadsheets and reports.
Using data to its full potential means managers must be able to quickly scan and internalize the information, easily present critical data to internal and external teams when needed, and leverage that info to make the contact center and customer interactions stronger.
UNLEASH THE POWER OF MODERN WORKFORCE
Three major benefits offered by Netdial CC Charts
Elevated Transparency & Collaboration for Stakeholders:
Data is an invaluable asset, but if you can’t display it in a sensible, easily-consumed way, its power is largely compromised. With Netdial CC charts, managers can take a snapshot of the contact center’s performance at any time, in a format that’s easy to share with team members, other departments & external stakeholders.
Rapid Response Times to Urgent Issues
Important metrics displayed on a single screen with built-in alerts makes it easy to identify potential spikes in volumes, agent shortages or any issues that need to be addressed — before they become a problem.
Improved Efficiency & Effectiveness Over
Time:
One of the best ways managers can help their teams grow is using data to identify key areas of improvement. With detailed analytics on agent performance and productivity, logically organized & demonstrated visually, spotting growth opportunities becomes standard business practice.
Netdial CC Charts empowers admins to effortlessly transform Contact Center data into visually compelling graphics. With intuitive tools, they can quickly create custom dashboards, streamlining analysis and ensuring real-time access to key metrics for effective team management.
What is Netdial CC Charts?
Netdial CC Charts gives admins the tools to transform Contact Center reports and daily metrics into crisp and clear visual graphics. With just a few clicks, admins can display the huge amount of data already available in Netdial Contact Center in a whole new way, making it easier to analyze, monitor and ultimately USE it throughout the day or whenever it’s needed.
Once a template is created, managers can use CC Charts’ drag-and-drop capabilities to build custom dashboards, thus aggregating all the critical information they need to operate contact center teams or employees effectively on a single screen. Managers can stay informed about key metrics such as total calls, abandoned rate, longest hold times, average hold times, agent counts and more — without flipping between screens or digging through long report histories.
Custom Chart Templates to Meet Every Need
Netdial Contact Center has always provided comprehensive reporting (real-time and historical), but with the new Charts solution, managers have a new, improved and modern way to leverage essential data and improve processes.
Though they all have, arguably, the same goal (delivering exceptional and competitive experiences to customers), every contact center has unique challenges and needs that need to be monitored consistently and constantly. That’s why Netdial CC Charts offers custom templates; managers can create the charts that make sense for their specific needs and utilize these customized charts at a moment’s notice. When vital data is organized, accessible, up to date and sent via real time alerts when selected thresholds are exceeded, managers are truly empowered to optimize their team’s performance and effectiveness.
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