MS Teams integrator
By removing the distractions of working in one tool but making/taking calls in another, employees can get more done in a day.
MS Teams integrator
Integration overview
With over 115 million active daily users, Microsoft Teams is one of the most relied- upon collaboration tools in the world. Many users manage every facet of their workday in the tool, so it’s critical for their secondary or supplemental applications to seamlessly integrate.
Netdial’s Microsoft Teams Integrator allows users to access Netdial’s proven calling capabilities at any time through MS Teams. With our integration in place, employees can remain logged into Teams without losing the high quality, reliable calling functionality of Netdial. There’s no need to jump in and out of tools or platforms to accomplish a day’s work, making this new integration an essential and high value add-on for any organization with Teams users.
Integration features
What the Teams Integrator Offers
Our Teams Integrator leverages Microsoft’s direct routing function to offer Netdial’s calling services through these native calling features in Teams: • Utilizing Microsoft’s desktop and mobile dial pads to make and take calls, In-call hold, 3-way calling, call transfer, call waiting, attended/unattended transfer, call history, voicemail (using Microsoft’s or Netdial’s voicemail), extension dialing between Teams users non-Teams users, star code shortcut functions. Once the integration is set-up MS Teams users will see the native Microsoft dialpad under Calling and have access to all the calling features they’re accustomed to. There’s no more switching between platforms when users need to make or take a call — everything they need is in one place with one easy login.
Benefits of the Netdial MS
Teams Integrator Using multiple tools or applications translates to more friction and frustration. By removing the distractions of working in one tool but making/taking calls in another, employees can get more done in a day. Netdial’s Teams integration streamlines business processes and increases productivity for employees whether they’re using Teams from a desktop computer or mobile device. Because Netdial’s call control platform leverages MS Teams’ direct routing capabilities, users can enjoy NetDial’s calling services in Teams from any device.
Key Integration Benefits
• High Quality Calling Services On Any Device: Even if they’re away from their deskphone, the Netdial + Teams integration allows users to make/take/manage calls and remain connected to the business.
• Increased Efficiency & Productivity: No more distractions from jumping back and forth between tools or tech; Teams users now have all the calling features they need in the tool where they spend
their day.
• Easy Set-up for Rapid Deployment: Setting up the integration can be done in minutes. There’s no complex installation required — simply set up direct routing between Netdial and MS Teams, configure PBX settings, and select the employees that need access to the integration.
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