With CC Essentials, agents and managers enhance incoming voice call management for an exceptional customer experience. Streamlined workflows and robust analytics empower agents to address inquiries promptly, while managers monitor performance for optimal efficiency. Together, CC Essentials transforms the contact center for unparalleled service excellence.
KEY FEATURES AT A GLANCE
What’s Included with a CoreNexa CC Essentials Seat
Concurrent Seat License
Built-in softphone
Three Voice Paths
Queues- 50 max
Auto Attendants-50 max
Pre-loaded standard reports with subscriptions
Dispositions and Tally Codes
Call Recording
Live View Dashboards and Charts
DND Reason Codes
Caller History Display to Agent
Call Monitoring & Coaching (Listen, Whisper, Barge, Take)
AMPLIFYING BUSINESS POTENTIAL
Supercharge Efficiency & Productivity for Small (to Not-so-Small) Businesses
Unleash the power of CC Essentials to elevate voice call management, providing agents with streamlined workflows and robust analytics for prompt customer service. Managers can monitor performance, ensuring optimal efficiency and transforming the contact center into a hub of service excellence.
Advanced Call Distribution
(aka Automatic Call Distribution)
Ensure every incoming call makes it to the right place every time for fewer transfers & less time sitting on hold
Reporting
Preloaded standard reporting options so managers stay alert and aware of their teams’ performance and incoming call volume
Drag-and-Drop Agent Configuration
Assign agents to queues and customize the agent desktop experience with intuitive drag and-drop tools
Unlimited Call Recordings
Easily review interactions for quality management and training purposes; available for playback and download up to 30 days after the call
Ready to take customer engagement to extraordinary levels? It’s simple with CC Essentials. Contact us for help adding this high-value, low-cost solution to your business.
What Is It?
CoreNexa Contact Center Essentials is a streamlined, voice-only version of our award-winning CoreNexa Contact Center solution. Unlike its predecessor, Essentials offers a lower barrier to entry because you have no need for Professional Services, yet it still delivers high-value customer engagement, elevates the customer experience, and maximizes efficiency with every interaction.
What It Does: For Agents,
Managers & Customers
With CC Essentials’ easy to use interface and call queues, Managers are set up for success with a wide range of built-in standard reporting and features such as monitoring, coaching and real-time dashboards. Customers’ needs are resolved more swiftly, and First Call Resolution (FCR) rates are considerably easier to achieve. Businesses become more profitable by reducing operating costs and generating more revenue from satisfied customers.
Features You Need & Flexibility to Change at Any Time
CC Essentials has all the call distribution, recording and automation tools needed to make customer interactions delightful from beginning to end with no contract terms.
Interested in Our Services?
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Contact Center Essentials helps businesses improve customer experiences, reduce operating costs and delight their customers with every interaction.
Frequently asked questions
Every business, regardless of size, vertical or operating budget should be able to deliver outstanding customer experiences. Positive experiences turn customers into repeat customers. They motivate 5-star online reviews and word of mouth referrals.
Contact Center Essentials, a simplified, voice-only Contact Center solution, provides businesses a robust customer engagement solution without the cost or management headaches associated with more complex call center products. With basic but complete voice-centric customer engagement capabilities, CC Essentials helps businesses improve customer experiences, reduce operating costs and delight their customers with every interaction.
How does Contact Center Essentials differ from the previously offered CoreNexa Contact Center solution?
Contact Center Essentials is a streamlined voice-only customer engagement solution that provides the core functionality of a Contact Center offering at a much lower price point and with much easier setup. Our previously offered Contact Center solution included this voice capability but also included complex OMNI-channel functionality and Workforce Management tools which required time and money to properly configure and train for use.
What are the main features of Contact Center Essentials?
Every instance of CC Essentials includes the following standard features:
› Internal SIP Trunking to CoreNexa Asterisk PBX
› Web Admin with real-time dashboards and drag-and drop configuration
› Customizable auto attendants
› Programmable queues with on-hold messaging and CBIQ (Call Back In Queue)
› Standardized reporting
› Web agent with built-in soft phone and coaching capabilities
What types of customers would benefit from Contact Center Essentials?
The simplicity of setup and lower costs associated with CC Essentials make it an excellent option for customers with less advanced, less-complex customer-interaction needs. It’s perfect for customers that want to create competitive customer experiences but might not have the budget or desire for a more sophisticated Contact Center solution.
Are there setup costs associated with Contact Center Essentials?
No. CC Essentials is a self managed product that does not require CoreDial’s Professional Services support to set up or configure. Many of its features come pre-configured with intelligent defaults, and the CoreNexa Help Wiki provides step bystep guidance for setting up every aspect of CC Essentials. That said, Partners can independently choose to charge customers a setup fee or charge for their own professional services.
What type of reporting is available in Contact Center Essentials?
Both real-time and historical reporting are included with CC Essentials. Using a robust set of report offerings, contact center managers get a clear picture of their team’s performance across all the critical contact center metrics. Report subscriptions can be configured to deliver.
Are there minimum or maximum seat counts for Contact Center Essentials users?
Yes, CC Essentials requires a minimum of 3 seats, but has no maximum.
Does Contact Center Essentials integrate with external phone systems?
Not at this time. CC Essentials is fully supported by CoreNexa Asterisk PBX and does not integrate with external PBX systems.
What is included with a Contact Center Essentials license?
Every CC essentials license includes the following:
› Concurrent licensing
› Web Agent with soft phone
› Pre-configured Queueing elements
› Unlimited administrators
› Three Contact Center Call Paths
› Quality Management tools
› Call recording
› Real-time and historical analytics
How much does Contact Center Essentials cost?
CoreNexa Partners can charge a monthly subscription fee for each active Corenexa CC Essentials seat. The suggested retail price is $52.99 per seat. CoreDial will charge Partners $26.99/ month for each active seat.